Shipping and delivery
At Garden of M&T, we understand how important it is for your beautiful bead jewelry, stainless steel bracelets, and unique beauty finds to arrive safely and swiftly. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service, from carefully packaging each item to ensuring its prompt delivery. Explore what we have to offer and how we ensure your treasures reach you.
Frequently asked questions about shipping & returns
We want your shopping experience to be as smooth and enjoyable as possible. Here are answers to some of the most common questions about our shipping and return policies for our bead jewelry, stainless steel bracelets, and beauty items. Our approach is rooted in quality and integrity, ensuring transparency and satisfaction.
How do you deliver your beautiful jewelry and beauty items to customers? What are the typical costs and how long does it usually take for them to arrive?
We gently pack your Garden of M&T pieces so they get delivered fast, typically within a maximum of 5 days. We are trying to do free shipping on orders of $50+ to make your shopping even more delightful!
What should a customer do if they want to return something or exchange it for a different item?
If you wish to return or exchange an item, simply contact us at sisterscraftfinds@outlook.com and ship your item back to us. As soon as we receive your item, we will start processing your refund or exchange promptly.
Are there any specific conditions, like a time limit or if the item needs to be in its original packaging, for returning or exchanging items?
Yes, for returns or exchanges, the item needs to be in its original packaging and show no signs of use. Please note, we cannot accept returns after 7 days of getting your package delivered.
How long does it take to process my refund?
Once we receive your returned item and verify its condition, we typically process refunds within 3-5 business days. The exact time for the funds to appear in your account may vary depending on your bank or payment provider.
Do you ship internationally?
Currently, Garden of M&T primarily ships within the United States. For international shipping inquiries, please contact us directly at sisterscraftfinds@outlook.com to discuss potential options.
What if my item arrives damaged?
In the rare event that your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will work quickly to resolve the issue, either by sending a replacement or issuing a refund.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your package right to your doorstep.
Can I cancel my order?
Order cancellations are possible if your order has not yet been shipped. Please contact us as soon as possible at sisterscraftfinds@outlook.com if you need to cancel an order. Once an order has been dispatched, our standard return policy applies.
Need more help?
If you couldn't find the answers you were looking for, or have unique questions regarding your sisterscraft order, our team is here to assist you. Don't hesitate to reach out – we're committed to making your experience with our beautiful jewelry and beauty items exceptional. We're glad you're here to be a part of our story.